1. Information We Collect and How We Use It

When you engage with Zaid Finance Co for financial or credit assistance, we collect personal information that is necessary to provide our services. This may include:

• Your contact and identification details

• Financial and employment information

• Details about your credit history or objectives

• Any sensitive information you choose to share (such as health or vulnerability information relevant to your financial situation)

We use this information to:

• Assess your credit needs and provide tailored finance solutions

• Communicate with lenders and financial institutions on your behalf

• Manage our ongoing client relationship, including client care, invoicing, and follow-up communications

From time to time, we may also use your contact details to share updates, educational resources, promotions, or new service offerings that we believe may be of interest to you. You can opt out of receiving these communications at any time by emailing us.

We may also analyse collected data internally to improve our services and client experience.

2. What Happens If You Don’t Provide Certain Information?

If you choose not to provide us with all relevant personal information, we may be unable to offer appropriately assist you with your lending requirements.

3. How We Store and Protect Your Information

We take the protection of your personal information seriously. All client data is securely stored on encrypted, cloud-based systems with regular backups to ensure data integrity and security.

We maintain appropriate physical, electronic, and managerial safeguards to prevent unauthorised access, misuse, loss, or disclosure of your information. We retain your personal information only as long as required by law or as necessary to fulfil the purpose for which it was collected.

4. Disclosure of Your Information

Zaid Finance Co does not sell, rent, or trade your personal information to third parties.

We may disclose your information to:

• Our credit licensee or aggregator for compliance and administrative purposes

• Financial institutions and lenders you choose to engage with

• Professional partners such as solicitors, accountants, or conveyancers (where relevant and authorised by you)

• Service providers assisting with operational functions such as document handling or secure mail-outs

In some cases, we may also be required by law to disclose personal information to regulators or other authorised bodies. We will always ensure that any third party handling your data adheres to equivalent privacy standards.

5. Accessing and Correcting Your Personal Information

You have the right to access and correct any personal information we hold about you.
If you wish to review or update your details, please contact us in writing, and we will respond within a reasonable timeframe.

Contact:
hello@zaidfinanceco.com.au
0402 371 966

There is no charge for submitting a request to access or correct your personal information.

6. Your Consent

By engaging Zaid Finance Co to assist with your finance or lending needs, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

7. Feedback and Complaints

Internal Dispute Resolution

If you have any concerns or complaints about how we handle your personal information, please contact our Complaints Officer via email:
complaints@zaidfinanceco.com.au

Please include your full name, contact details, and a clear description of your concern. We will acknowledge your complaint and aim to resolve it promptly and fairly.

External Dispute Resolution – Australian Financial Complaints Authority (AFCA)

If you are not satisfied with the outcome of your complaint after it has been reviewed internally, you have the right to refer your matter to the Australian Financial Complaints Authority (AFCA).

AFCA provides consumers with a free, independent, and impartial dispute resolution service to help resolve complaints relating to financial services.

AFCA Contact Details:

• 1800 931 678 (free call)

• info@afca.org.au

• www.afca.org.au

• Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

We are a member of AFCA and are bound by its regulations. If your concern cannot be resolved directly with us, AFCA may be able to assist in reviewing your complaint and determining an appropriate outcome.

Zaid Finance Co welcomes your feedback and is committed to continuous improvement in how we protect and manage your personal information.